What does good customer service mean to you?

What does good customer service mean to you?

I know what it does NOT mean to me!

  • Don’t talk over my questions.
  • Don’t start repeating what I have said before I am through talking.
  • Don’t hand me the wrong order.
  • Don’t EVER put sugar in my coffee.
  • Don’t look down at your paperwork, when you should be talking to me.
  • Ask questions of me, to get to know what I want.
  • Get to know me before you try selling me.
  • Stand behind what you sell – always
  • Answer your phone LIVE…not Press 2, Press 3, Press 1.
  • Don’t try to help other people at the same time – I was here asking you.
Thank you cards being sent by your insurance agent
Thank You

How many send a simple Thank You card?

Nobody does, which is why we do.

How many send a Thank you for the referral letter with a small gift card? Nobody does, which is why we do.

How many have a Referral Reward Program? Nobody, which is why we do.

How many really mean GREAT SERVICE or just say it?

We try to live, breathe and act as if we mean it every day tom@larseninsurance.com

What does your business do?

Tom Larsen

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