Who Do You Take Expert Advice From? It amaze’s me that some people listen to so-called “experts” for their advice or fall trap to someone’s outlandish claims of expertise. For example, does your financial adviser drive a Mercedes Benz or Continue reading Who Do You Take Expert Advice From?
What does good customer service mean to you? I know what it does NOT mean to me! Don’t talk over my questions. Don’t start repeating what I have said before I am through talking. Don’t hand me the wrong order. Continue reading What does good customer service mean to you?
Marketing lesson’s learned from other businesses. Why don’t business owner’s learn from other businesses outside their core business? I just stopped in to Panera Bread for coffee, a breakfast sandwich and to write a blog post. Guess what happened? I Continue reading Marketing lesson’s learned from other businesses.
Which Social Media is best for Professionals? How does everyone on the planet have a course on how to use – Google+, Pinterest, Instagram, LinkedIn, Facebook, Twitter, Tumblr for business? If I listened to all of them, I would never Continue reading Which Social Media is best for Professionals?
The New York Health Benefit Exchange is here! Starting Oct 1st the enrollment is open for coverage’s starting Jan 1st, 2014. The New York Health Benefit Exchange has 2 parts to it – 1 for group coverage and 1 for Continue reading New York Health Benefit Exchange Explained
Insurance agents are typically an agent for a particular insurance company. If you imagine a Geico representative, who sells insurance through their own agents, who work directly for that company. Or a State Farm office, who also sells through their Continue reading Explain the difference between Insurance Agent and Insurance Broker.
What is considered an “Act of God” on my New York Landlord Insurance policy? We recently had a client of ours call to say his neighbors tree fell on his fence, car & garage and how does he put a Continue reading What is considered an “Act of God” on my New York Landlord Insurance policy?
Customer Service in 2013. Isn’t it amazing in today’s “social media” world, that many companies still think the Press 2, Press 4, Press 1 answering phones is Customer Service! People want to deal with people, not a machine. This is Continue reading Customer Service in 2013.
Winter & Goals – Are You Prepared? As the snow fly’s in Buffalo, NY today, I am reminded about winter preparation. Where are my gloves? Where are my winter shoes? Do I have a snow brush in the car? Do Continue reading Winter & Goals – Are You Prepared?
The art of listening. There is a good coffee franchise here locally and I think they have horrible training for their staff. It seems every time I go there, either they get the order wrong or repeat it wrong and Continue reading The art of listening.