What does good customer service mean to you? I know what it does NOT mean to me! Don’t talk over my questions. Don’t start repeating what I have said before I am through talking. Don’t hand me the wrong order. Continue reading What does good customer service mean to you?
Which Social Media is best for Professionals? How does everyone on the planet have a course on how to use – Google+, Pinterest, Instagram, LinkedIn, Facebook, Twitter, Tumblr for business? If I listened to all of them, I would never Continue reading Which Social Media is best for Professionals?
Why? That is the question we should be asking ourselves…a LOT. I am reminded of a story Zig Ziglar used to tell: A newly married woman was preparing a ham for a holiday dinner and she cut off both ends Continue reading Why do you do that thing?
I was driving down a 45 mph road the other day, when someone pulled out in front of me and continued to drive slowly. I got mad an mutter something under my breath, then thought – Why am I letting Continue reading Who do you allow inside your mind?
Customer Service in 2013. Isn’t it amazing in today’s “social media” world, that many companies still think the Press 2, Press 4, Press 1 answering phones is Customer Service! People want to deal with people, not a machine. This is Continue reading Customer Service in 2013.
Winter & Goals – Are You Prepared? As the snow fly’s in Buffalo, NY today, I am reminded about winter preparation. Where are my gloves? Where are my winter shoes? Do I have a snow brush in the car? Do Continue reading Winter & Goals – Are You Prepared?
Everyone has goals, whether written down or just told to yourself in your mind. And everyone was born with success inside them – if you would just believe it! This year I found already built in tool to help me Continue reading Your Own Success – Mind Movies
I have to go to a funeral in 20 minutes or so, it brought to mind – was this life terrific? This is my brother-in-laws dad, 86 years old, veteran and seemed like a good guy. I wasn’t close to Continue reading Death’s door – was it a good life?
I came home last night to find out my wife had Skype’d with our 23 year old daughter, who is in Australia right now. Our daughter is at a cross-road in life, having graduated cum laude from college and unsure Continue reading What advice to give to a 23 year old daughter?
Why marketing is like working out. Inconsistent workouts, doing an exercise routine 1x per week, won’t get you the results you are looking for. That is why marketing is much the same thing – you don’t just do it 1 Continue reading Why Marketing is Like Working Out.